Dispatch and Delivery

Shipping policy

DISPATCH 

As soon as an order is confirmed, we start the process of packing and shipping your order. Parcels either leave on the same day or the next working day, depending on when a customer places an order with us. Each customer is then given a tracking number and a confirmation email. Anytime during the delivery procedure, the number can be used to trace the package. We deliver using the Courier Guy, delivery should take 2-4 business days, dependent on delivery address. 

Where do we deliver?

We deliver countrywide throughout South Africa! 

How much do you charge for delivery?

Depending on your destination state or country, shipping rates are automatically calculated at checkout.

Free delivery on orders over $520 USD.

What happens if I listed the wrong address or want to change the address?

If your order was placed the same day, contact us and supply us with the correct/new address and we will change it for you. If the order was placed more than 1 day prior to your request, unfortunately you will be charged an additional delivery fee.

Will the parcel be safe?

Yes. Each product is packed within a suitably sized box with protective bubble wrap for extra protection. The parcel is then sealed with security tape. Our couriers take great care when handling parcels and ensure fragile parcels are kept away from heavy, bulky ones.

TRACKING YOUR ORDER

Your tracking/waybill number will be sent to you as soon as it’s available. 

All methods/arrangements will be communicated via Email. 

If no email has been received, please check your junk/spam folder and mark Butterfly Beauty as a safe sender.